8 replies to this topic

[nealloy]

Today i have been warned for 4 new updates. IdeaCom Technology Inc. - Input - IdeaCom HID Touch Screen (PS/2) was one of this but was optional. i also installed this one without knowing the function of it. my laptop is dell xps m1530. i would like to know what is that update for. after successfully installed the updates, once i reinstalled, found that my touchpad is not working. then again i installed the touchpad driver(Override) it's working back again. so now, what was that update about and if it is not for my machine how could i uninstall it. i already tried it in programs and features but didn't find this update there. help me guys plz.....

[gergux]

Today i have been warned for 4 new updates. IdeaCom Technology Inc. - Input - IdeaCom HID Touch Screen (PS/2) was one of this but was optional. i also installed this one without knowing the function of it. my laptop is dell xps m1530. i would like to know what is that update for. after successfully installed the updates, once i reinstalled, found that my touchpad is not working. then again i installed the touchpad driver(Override) it's working back again. so now, what was that update about and if it is not for my machine how could i uninstall it. i already tried it in programs and features but didn't find this update there. help me guys plz.....

Its a Known Issue... Check this post from tech republic..
Ideacom Windows update issue

[bigbluepro]

Thanks for the link. Did the same mistake an hour ago. Good thing is: "system restore"

Edited by bigbluepro, 14 January 2009 - 04:41 PM.

[nealloy]

Today i have been warned for 4 new updates. IdeaCom Technology Inc. - Input - IdeaCom HID Touch Screen (PS/2) was one of this but was optional. i also installed this one without knowing the function of it. my laptop is dell xps m1530. i would like to know what is that update for. after successfully installed the updates, once i reinstalled, found that my touchpad is not working. then again i installed the touchpad driver(Override) it's working back again. so now, what was that update about and if it is not for my machine how could i uninstall it. i already tried it in programs and features but didn't find this update there. help me guys plz.....

Its a Known Issue... Check this post from tech republic..
Ideacom Windows update issue

so how do i know my oem number. i have got there lots of oem inf with different numbers? not anyone is 11 though.

[nealloy]

i got it, it was oem26. there is pnf extension as well by the same date. shall i delete that1 as well?

i cant seee HID devices in device manager. is it bcz of reinstalling my touchpad driver? i hade deleted that 0em26.

Edited by nealloy, 14 January 2009 - 05:07 PM.

[allenandsheila]

This is Ankur Srivastava with Microsoft Windows Technical Support.

ACTION : Tried to install windows update
RESULT : Mouse doesn't work after the installing "Input - IdeaCom HID Touch Screen (PS/2) MOUSE"
CAUSE : System Incompatible
RESOLUTION : We uninstall the device from the system.

Steps that we followed in detail:

1. Open "My Computer" and go to the following location
C:\windows\system32\drivers.

2. Find a file named "idcphid.sys" and rename it to "idcphid.old".

3. Now uninstall the "IdeaCom HID Touch Screen (PS/2)" driver under "Human Interface Devices" in "Device Manager" (Device Manager can be found under "Control Panel" > "Administrative Tools" > "Computer Management")

4. Your computer will require a restart. After the restart completes your
problem should be fixed.

Ankur Srivastava
v-2anks@mssupport.microsoft.com
0700-1600 PST (Tue-Sat)
1-800-936-5700

[gergux]

This is Ankur Srivastava with Microsoft Windows Technical Support.

ACTION : Tried to install windows update
RESULT : Mouse doesn't work after the installing "Input - IdeaCom HID Touch Screen (PS/2) MOUSE"
CAUSE : System Incompatible
RESOLUTION : We uninstall the device from the system.

Steps that we followed in detail:

1. Open "My Computer" and go to the following location
C:\windows\system32\drivers.

2. Find a file named "idcphid.sys" and rename it to "idcphid.old".

3. Now uninstall the "IdeaCom HID Touch Screen (PS/2)" driver under "Human Interface Devices" in "Device Manager" (Device Manager can be found under "Control Panel" > "Administrative Tools" > "Computer Management")

4. Your computer will require a restart. After the restart completes your
problem should be fixed.

Ankur Srivastava
v-2anks@mssupport.microsoft.com
0700-1600 PST (Tue-Sat)
1-800-936-5700

NICE!! Welcome to Winmatrix Ankur or is this really AllenandShiela?

Edited by gergux, 14 January 2009 - 06:43 PM.

[nealloy]

This is Ankur Srivastava with Microsoft Windows Technical Support.

ACTION : Tried to install windows update
RESULT : Mouse doesn't work after the installing "Input - IdeaCom HID Touch Screen (PS/2) MOUSE"
CAUSE : System Incompatible
RESOLUTION : We uninstall the device from the system.

Steps that we followed in detail:

1. Open "My Computer" and go to the following location
C:\windows\system32\drivers.

2. Find a file named "idcphid.sys" and rename it to "idcphid.old".

3. Now uninstall the "IdeaCom HID Touch Screen (PS/2)" driver under "Human Interface Devices" in "Device Manager" (Device Manager can be found under "Control Panel" > "Administrative Tools" > "Computer Management")

4. Your computer will require a restart. After the restart completes your
problem should be fixed.

Ankur Srivastava
v-2anks@mssupport.microsoft.com
0700-1600 PST (Tue-Sat)
1-800-936-5700

but i can't see "IdeaCom HID Touch Screen (PS/2)" in device manager.

[allenandsheila]

This is Ankur Srivastava with Microsoft Windows Technical Support.

ACTION : Tried to install windows update
RESULT : Mouse doesn't work after the installing "Input - IdeaCom HID Touch Screen (PS/2) MOUSE"
CAUSE : System Incompatible
RESOLUTION : We uninstall the device from the system.

Steps that we followed in detail:

1. Open "My Computer" and go to the following location
C:\windows\system32\drivers.

2. Find a file named "idcphid.sys" and rename it to "idcphid.old".

3. Now uninstall the "IdeaCom HID Touch Screen (PS/2)" driver under "Human Interface Devices" in "Device Manager" (Device Manager can be found under "Control Panel" > "Administrative Tools" > "Computer Management")

4. Your computer will require a restart. After the restart completes your
problem should be fixed.

Ankur Srivastava
v-2anks@mssupport.microsoft.com
0700-1600 PST (Tue-Sat)
1-800-936-5700

but i can't see "IdeaCom HID Touch Screen (PS/2)" in device manager.

ok try updating your mouse driver you will get an error message saying driver update failed then look up about 4 sections up under HID devices you should see Ideacom Technology - Input - HID Touch Screen (PS/2) with a <!> on it when you see it there then fallow the steps above and it will get you back running